Grievance Redressal Mechanism

We are committed to resolving customer concerns promptly and transparently. Our grievance mechanism follows a structured escalation path to ensure every issue is addressed with care and accountability.

Level 1: Customer Care / Branch Staff

Phone: +91 11 41522422 Customers are encouraged to first contact our branch staff or customer care for immediate assistance.

Level 2: Branch Manager

If the issue remains unresolved, it may be escalated to the Branch Manager for further review.

Level 3: Primary Officer

Name: Varun Bansal Email: varun@sarvasvacapital.com Phone: +91 11 41522422 The designated Primary Officer will investigate and respond to escalated complaints.

Level 4: Principal Grievance Officer / Nodal / Compliance Officer

Name: Amit Gulati Email: amit@sarvasvacapital.com Phone: +91 11 41522422 For unresolved matters, the Principal Grievance Officer / Nodal / Compliance Officer will provide a final internal review.

Level 5: RBI Ombudsman

If the grievance is still not resolved satisfactorily, customers may approach the RBI Ombudsman under the Integrated Ombudsman Scheme. Visit RBI Ombudsman Website: cms.rbi.org.in